CRM Fundamentals

CRM Fundamentals
PDF
  • eBook:
    CRM Fundamentals
  • Author:
    Scott Kostojohn, Brian Paulen, Mathew Johnson
  • Edition:
    1st ed. edition
  • Categories:
  • Data:
    October 13, 2011
  • ISBN:
    143023590X
  • ISBN-13:
    9781430235903
  • Language:
    English
  • Pages:
    248 pages
  • Format:
    PDF

Book Description
CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully―including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time.  Written by  senior CRM consultants, CRM Fundamentals includes plenty of detailed, useful advice to help you get the most value from your CRM investments and to avoid common pitfalls associated with CRM.

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