Delivering Business Analysis: The BA Service handbook

Delivering Business Analysis: The BA Service handbook
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Book Description
Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.

Content

1. INTRODUCING THE BA SERVICE
2. INTRODUCING THE BA SERVICE FRAMEWORK
3. RECRUITING AND RETAINING BUSINESS ANALYSTS
4. DEVELOPING THE BUSINESS ANALYSTS
5. ENABLING A HIGH-PERFORMANCE BA SERVICE
6. STANDARDISING THE BA SERVICE
7. APPLYING SOFTWARE TOOLS TO SUPPORT THE BA SERVICE
8. LEADING THE BA SERVICE
9. OPERATING THE BA SERVICE
10. DELIVERING A CUSTOMER-ORIENTED BA SERVICE
11. FOSTERING A BA SERVICE CULTURE
12. IMPROVING BA SERVICE QUALITY
13. MEASURING THE PERFORMANCE OF THE BA SERVICE

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