Proving the Value of Soft Skills: Measuring Impact and Calculating ROI

Proving the Value of Soft Skills: Measuring Impact and Calculating ROI
  • eBook:
    Proving the Value of Soft Skills: Measuring Impact and Calculating ROI
  • Author:
    Jack Phillips, Patti Phillips, Rebecca Ray
  • Edition:
  • Categories:
  • Data:
    August 4, 2020)
  • ISBN:
  • ISBN-13:
  • Language:
  • Pages:
    328 pages
  • Format:

Book Description
A Step-by-Step Guide to Showing the Value of Soft Skill Programs
As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking?
For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization.
In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders' hearts and minds are shifted toward securing support for future efforts.
This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes:
•business alignment
•design evaluation
•data collection
•isolation of the program effects
•cost capture
•ROI calculations
•results communication.

Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.


Part I: The ROI Methodology: A Credible Approach to Evaluating Soft Skills Programs
Chapter 1. The Soft Skills Challenge
Chapter 2. Why Evaluation Matters
Chapter 3. Align to Business Results
Chapter 4. Design Evaluation From Input to Impact
Chapter 5. Collect Data
Chapter 6. Isolate the Effects of the Program
Chapter 7. Convert Data to Monetary Values
Chapter 8. Identify Intangibles, Capture Costs, and Calculate ROI
Chapter 9. Use Results in Creative Ways

Part II: Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
Chapter 10. Measuring ROI in Competency-Based Interviewing Training
Chapter 11. Transitioning From College to Corporate Program: An ROI Impact Study
Chapter 12. Combining Motivational Forces to Deliver Team Performance and a Positive ROI
Chapter 13. Measuring ROI for Emerging Leaders Development Program
Chapter 14. ROI Evaluation of a Coaching Culture Institutionalization Project
Chapter 15. Measuring ROI in Coaching for Sales Managers
Chapter 16. Measuring ROI in Leadership Development

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