The Knowledge Manager's Handbook

The Knowledge Manager's Handbook
PDF
  • eBook:
    The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
  • Author:
    Nick Milton, Patrick Lambe
  • Edition:
    2 edition
  • Categories:
  • Data:
    October 29, 2019
  • ISBN:
    0749484608
  • ISBN-13:
    9780749484606
  • Language:
    English
  • Pages:
    448 pages
  • Format:
    PDF

Book Description
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Content

PART ONE - Orientation to knowledge management implementation
01. What is knowledge management?
02. The stages of KM implementation
03. Barriers and pitfalls

PART TWO - Preparation and resources
04. Knowledge management strategy
05. The role, skills and characteristics of the knowledge management leader
06. The KM team members
07. The role of senior management
08. Budget and timescale
09. Aims and objectives for the KM implementation programme
10. Finding partners to help you

PART THREE - Assessment and planning
11. Conducting the knowledge resources audit
12. The knowledge management framework
13. The knowledge discussion elements of the KM framework
14. The knowledge capture and documentation elements of the KM framework
15. The knowledge synthesis elements of the KM framework
16. The knowledge-finding and re-use elements of the KM framework
17. Knowledge organization
18. Influencing the stakeholders
19. Culture, communications and change
20. Preparing the KM implementation plan

PART FOUR - The implementation activity
21. Building the KM champion network
22. Trials and pilots
23. Roll-out, embedding and governance
24. Setting up the KM metrics and reporting system
25. Dealing with bumps in the road
26. Transition to the operational team

PART FIVE - Deepening and extending your KM programme
27. Working with external frameworks and standards
28. Working externally
29. Knowledge management and digital transformation

PART SIX - Case histories
30. Implementing KM at Mars
31. NASA – emergence, evolution and resilience of a KM programme
32 Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman
33 KM implementation in a global oil and gas company
34 KM implementation at Huawei
35 KM implementation at the Singapore Youth Olympics
36 Implementing and sustaining KM in the Public Works Department Malaysia

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