Communicating Effectively in the Workforce (AICPA)

Book Description If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.

Content

Chapter 1: Communication Basics
Chapter 2: Verbal Communication
Chapter 3: Nonverbal Communication
Chapter 4: Styles of Communication
Chapter 5: Listening
Chapter 6: Difficult Communication