Five Star Service: How to deliver exceptional customer service

Five Star Service: How to deliver exceptional customer service
PDF
  • eBook:
    Five Star Service: How to deliver exceptional customer service
  • Author:
    Michael Heppell
  • Edition:
    3 edition
  • Categories:
  • Data:
    September 17, 2015
  • ISBN:
    1292100206
  • ISBN-13:
    9781292100203
  • Language:
    English
  • Pages:
    296 pages
  • Format:
    PDF

Book Description
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Content

Part 1. The psychology of service
Part 2. Emotional engineering
Part 3. Inspiring interactions
Part 4. Boiler room basics
Part 5. Navigating the negatives
Part 6. Lessons in leadership
Part 7. Business blueprint

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